The maid - Cinderella hotel

maid profession has arisen for a long time. Initially, the maids were called girls, to keep order in the chamber, ie, in the room of the house. From chambermaids depend on cleanliness and comfort in hotels, sanatoria, rest homes. By and large, this is an indispensable employee in such establishments. After all, the hotel somehow survive without a top manager for a while, and no hostess (the same staff) room for a week so overgrown dirt that any client will not entice. So business and bent.

unmanly work

Delicate Europeans call the maids' office room. " As a rule, in this profession are women. Men-only maid in Muslim countries. These are the traditions - their girls, they do not show outsiders.

In our own hotels for positions maid prefer to see a woman who is not too young or old, 35-50 years old. The explanation is simple - a young girl to come to the hotel is clearly not for the guidance of purity, but rather in search of a rich husband among visitors. In turn, a woman aged physically difficult to clean a few rooms per day.

Work maid is not easy, and ungrateful - just wiped the dust, vacuumed, tucked in bed, and set things out as guest namusoril, lay down on the bed in shoes ... And you have to get to work again. Maid obliged to be polite, friendly, considerate, tolerant - these qualities are valued less than indispensable for Cinderella diligence, cleanliness, neatness. Of course, guests maids face not too often, because their work they try to fulfill the client's absence. However, knowledge of psychology will not hurt - it is easier to smooth the conflict, not to make a mistake in dealing with a man staying at the hotel. Among the heads of the maids prefer to see women sociable, but not chatty. Talking is not the case with the guest are not welcome: the maid must engage in dialogue only when she asked questions.

Among the required qualities of the maids are also integrity, decency and honesty. After all, the guest can drop or forget something valuable in the room, and the administration of the hotel to be sure that "the fighter invisible front", as calls himself jokingly staff, nothing will assign and will do everything to return the item master. The profession maids, as well as in medicine, there is the concept of professional secrecy. That just does not see or hear in the hotel! But to discuss customers and to make the public a right of their secrets maid has not.

In addition to these qualities, there are certain requirements to the candidates health. If is there an allergy to chemicals or skin disease, seriously ill joints, the heart, there are problems with the respiratory system, it is better to find other employment.

No rest

Only at first glance it seems that there are no difficulties in the profession - home-we all do an excellent job with cleaning. Hotel - is another matter. The maid should each assigned to her room to fill the bed, wipe the dust, throw out the accumulated debris in baskets, vacuum the carpets, wash floors, clean bathroom, change towels and bed linen. If you need - clean furniture, curtains shake, water flowers. And to get out you need quality. Some of the guests are happy to create a scandal because of the stain on the bedspread or strings on the carpet - they say, I pay money and want to get the services at the appropriate level ... In addition, the work of selectively checks the administrator. Something is wrong - and farewell bonus.

In fact, it is a daily general cleaning. And you need to spin quickly, as the day is necessary to direct the purity of a few rooms - someone of 7, while someone and 11, depending on the size of the state and the size of the hotel. How many rooms the maid must bring in the divine form, each hotel independently determine, in the law, these rules are not spelled out. In addition to the cleaning maid directly oversees the operation of electrical appliances in the room, showing the location of the new lodger rooms, talks about local services, taking orders for domestic services, resolves minor issues.

To all worked without a hitch, we have a long time to hone skills. Therefore, experts believe that the hotel, hiring staff only for seasonal work, losing in the quality and professionalism of the staff - skills are lost without constant training.

For his work women are not so much. Plus tips from customers (although not in all the hotels "cleaner working women" are allowed to borrow money, not to mention the gifts). As you can see, the income is directly dependent on the quality of work. Beginners usually get smaller because they do not know how to work at a pace the older companions and simply do not have time to remove a large number of rooms.

Typically, one lunch break and several ten-minute "smoke breaks" when it should be put in a special room for the maid replaced. During operation, communicate with other members of staff at most hotels is not the case prohibited.

Demand for maids stably high. Be prepared for the interview, questionnaires and tests. And if the test will be able to pass with dignity, welcome to the world of spacious hall, new people and luxury rooms.

to soiskatelnits requirements are quite serious. It is desirable that a potential employee had secondary education. Receive special education is not necessary because the study still have in place - in each hotel their orders. For the same reason it is not too important previous experience. Another thing - the appearance. The maid should not be a model, but she needs good looks. And the taste - no brightly colored T-shirts, denim mini skirts, stiletto heels, causing makeup. Classic and measure - that is necessary. If the hotel is quite solid, and among the guests are often foreigners who need to know the language - at least at the average level.

Important psychological moment - the candidate is to be easy to navigate the situation and think quickly, because it will often have to deal with complex issues (for example, a guest can ask to find a carrier for cat or pick an interesting tour of the city). Overall necessary desire and ability to comply with the stringent standards - a guide hotels usually requires strict adherence to the staff of the established rules and does not allow any amateur.

Not the fact that the fall in soiskatelnits maids forever - even Cinderella is able to make a career and become a princess if not, then someone significant. It is true that the hotel is not too many administrative positions, and turnover in these positions is small, but still ... It's really become the senior maid, head on the floor, shift supervisor or manager. However, for personal growth, as a rule, it takes years of work and higher education.

Experts advise to start with a little-known place, where the requirements are not as high as in a hotel with a worldwide reputation, and the salary is often a little more, because in the famous hotel people come for a solid line in the summary. And to get there from the street, without a recommendation, it is impossible.

Applicants appreciate the profession because it does not require experience, and thanks to a convenient schedule obtained at the same time to study or work somewhere else. Plus clothing splurge does not have to - on the spot issued uniforms. But there are also disadvantages. First of all, this work is very heavy. In addition, there are a lot of unpleasant moments like the rudeness of drunken guests, bullying their children, lack of respect on the part of travelers.

Without work will not remain

Special education maid have optional, although some schools prepare professionals for the hospitality industry (although usually we are talking about managers and managers). Abroad organized training staff in schools, but who are ready for such a visit and spend money? Our hostess training is not too developed. Therefore, experienced people say that education does not provide maid future benefits or employment, either directly in the work. In these professions all comprehended in practice. Whereas existing for years, understand this very well, and generally learning system is debugged. Tour of the hotel, briefing, familiarity with the functioning of all departments, probation under the supervision of a mentor - these are the main elements of the preparation of the maids. Possible and training courses. But even then difficult to say whether a person will work. If you are new to cope with the difficulties in the first few months, I am not afraid of work, he stays in the hotel business for many years. The strongest turnover in the industry falls on the first few months.

However, those who survive all the trials, there will be no place. According to forecasts in the future demand for maids will only grow. They are already in short supply, and if, as promised by the government, the number of hotels will increase, and the staff will seek the afternoon with fire. As today, the hotel has a lot of people close to retirement age. Educating their change must begin now. That is why the interest in the good to those skilled in the field is increasing, and it's time to try to make a career here.